FAQs

How much can one borrow?

You can borrow Up to 60% of the vehicle’s forced value, and up to a maximum of KES 5,000,000.

Who is eligible for a logbook loan?

A Kenyan citizen, with a legal source of income, and a registered logbook.

Who is eligible for a logbook loan?

A Kenyan citizen, with a legal source of income, and a registered logbook.

Is there a limit to the age of the car?

Yes. The car’s date of manufacture must not exceed 15 years.

What are the charges for this facility?

Processing fees and chattels fees, which are deducted from the loan. Monthly tracking charges are capitalised as part of the loan

What is the repayment period of the facility?

A flexible repayment period of Up to 20 months with the best Turn around time of less than 6 hours.

Why Choose Ngao credit Ltd?

  • A Variety of Tailor-made services to our clients i.e. Existing customers get to enjoy Jijenge Loans, Top ups & Advances, Cheque Cashing, Import finance loans
  • Improved turn around time of less than 6 hours.
  • Over 1billion customers, this shows you how Ngao credit ltd has grown and gives you the confidence to join us.
  • A dedicated customer service team who attend to all your enquiries within the shortest time possible.

Does the borrower need to open an account with Ngao?

No, we are a non-deposit taking microfinance. This means that you do not need to open an account or save with us. You can get a loan using a motor vehicle logbook or NSE listed shares.

When does the 6 hours start?

After all the relevant documents have been submitted to your relationship officer.

What if the customer has their own Valuation?

The valuation report is acceptable if the valuation company is the panel of our approved valuers and should not be more than 3 months Old.

In the event one doesn’t have a valuation, Upon payment we are able to contact any of the valuation companies in our panel & make arrangements for the valuation at your own convenient.

What happens if I cannot pay monthly payments on time?

If you are not in a position to pay your monthly payment foreseen in the original repayment plan, please contact your relationship officer to offer you a proper repayment plan according to your needs. However, we have a variety of loan restructure options where you can:

  • Spread your loan balance over a longer duration and this way your loan installments reduce to affordable amounts.
  • Normalise your account and continue paying your loan installments as before.

What happens in the event of an accident or theft of a car?

In the event of an accident or theft, you are obliged to notify relevant authorities, your insurance company and Ngao Credit limited.

Further to this Ngao credit ltd will engage with the Insurer and ensure your claim is Paid in cases of total write off or your repairs have been done.

Note that Ngao credit has partnered with Lead way insurance brokers for easy & Conventional insurance products.

What if the car already has a tracker installed?

We will need to install an additional tracker.

What services do you provide?

We offer short term & quick loan facilities against logbooks & shares, Cheque cashing, Asset finance, Import financing, bid and performance bonds.

Where are you located?

Nairobi Upperhill Branch

NHIF building, 2nd floor

Community, Nairobi

0709 650 100

Nairobi CBD Branch

Ecobank towers, 6th floor

Muindi Mbingu Street

0709 650 200

Mombasa Branch

Jubilee Arcade, 2nd floor

Moi Avenue

0709 650 300

Nakuru Branch

Baraka plaza, 1st floor

Kenyatta Avenue

0709 650 400

Eldoret Branch

Zion mall, 1st floor

Uganda Road

0709 650 500

Kitengela Branch

Kitengela mall, 3rd floor

Kajiado/Kaputei North Road

0709 650 600

How fast are your services?

Our quick loans are processed between 7 minutes, and 24 hours.

How much can i borrow?

Our credit limit ranges between a minimum of Kshs. 50,000 and a maximum of 3,000,000.

What security do i need?

You need a vehicle logbook or Nairobi Stock Exchange (NSE) registered shares as security.

What services do you provide?

We offer short term & quick loan facilities against logbooks & shares, Cheque cashing, Asset finance, Import financing, bid and performance bonds.

How fast are your services?

Our quick loans are processed between 7 minutes, and 24 hours.

How much can i borrow?

Our credit limit ranges between a minimum of Kshs. 50,000 and a maximum of 3,000,000.

What security do i need?

You need a vehicle logbook or Nairobi Stock Exchange (NSE) registered shares as security.

Customer Care Number

+254 709 650 000

Support Email Address

info@ngaocredit.com

Working Hours

Mon-Fri : 8am-5pm ; Sat: 8am-12pm